Chinua Achebe s Things Fall Apart - 1244 Words

Luke Arnerich Mrs. Graydon AC English 2 12 April 2016 Sometimes Things Fall Apart For the duration of the novel, Things Fall Apart by Chinua Achebe, the role of religion and tradition is a very important part of the characters lives. It decides how they live their life and decides their fate. Some of the customs that are practiced in this culture may not be accepted and are frowned upon by the western cultures. One example of this is that they think that in some cases a child should be killed or that the spirits of the dead must be appeased. Thinking this could create a consequence with the white men. They feel the need to â€Å"save† the natives from themselves. The white men feel the need to spread their cultural and religious beliefs in an attempt to to gain the support of their beliefs. Sometimes this was welcomed to foreign societies and it would bring them new technologies and ideas to improve their life, usually if it was not too different from their own. It was just as likely that these new changes to their lifestyles would have a negative effect causing many lives to be changed forever. Things Fall Apart by Chinua Achebe was a general example of what effect that these new ideas and technologies can have on societies that have been isolated for generations and have created their own unique culture and society because of it, there were many changes that occurred when white explorers came to their homeland. Umuofia and the other local clans have been surviving in theirShow MoreRelatedChinua Achebe s Things Fall Apart1719 Words   |  7 PagesThings fall apart is a classic novel written around the turn of the century, the novel focuses on the protagonist who we can also call a hero, Okonkwo. Okonkwo is a wealthy and respected leader within the Igbo tribe of Umuofia in eastern Nigeria. Strong individual with a passionate belief in all the values and traditions of his people. Chinua Achebe presents Okonkwo as a particular kind of tragic protagonist, a great man who carries the fate of his people. Okonkwo is a man who is inflexible andRead MoreChinua Achebe s Things Fall Apart1033 Words   |  5 PagesIntroduction Chinua Achebe is a famous Nigerian novelist in worldwide. Things fall apart is Chinua Achebe’s first novel published in 1958, the year after Ghana became the first African nation to gain independence. And this novel is one of the first African novels to gain worldwide recognition. (Phil Mongredien, 2010) This novel presents people a story of an African Igbo tribal hero, Okonkwo, from his growth to death. The fate of Okonkwo also indicates the fate of Africa caused by the colonizationRead MoreChinua Achebe s Things Fall Apart883 Words   |  4 Pagesdehumanize the native population and convince themselves that they are helping. Chinua Achebe’s book Things Fall Apart attempts to correct these misguided views of African societies by portraying a more complex culture that values peace, and the art of conversation. Achebe also tries to portray the idea that not all European people they come in contact with are aggressive, and misconstrued in their view of the African societ ies. Achebe tries to show us the value of his society through repeated views into conversationsRead MoreChinua Achebe s Things Fall Apart1410 Words   |  6 PagesTeddy Manfre Ms. Blass ENG 209-001 April 24, 2017 Things Fall Apart In 1958, Chinua Achebe a famous Nigerian author publishes one of his most famous novels Things Fall Apart. The novel takes place in a Nigerian village called Umuofia. During the time that this novel is published Nigeria is being criticized by the Europeans for being uncivilized. In response, Achebe uses his brilliance in this novel to express the valued history of his people to his audience. His focus in the novel is on the pre-colonizedRead MoreChinua Achebe s Things Fall Apart1015 Words   |  5 PagesIn his novel Things Fall Apart, author Chinua Achebe utilizes his distinctive writing style in order to accurately capture the culture and customs of the Igbo people despite writing his story in a foreign language. Five aspects of Achebe’s style that make his writing unique is the straightforward diction present in dialogue, the inclusion of native parables convey Igbo life authentically, the inclusion of native Igbo words and phrases, detailed descriptions of nature and the usage of figurative languageRead MoreChinua Achebe s Things Fall Apart1702 Words   |  7 PagesTitle: Things Fall Apart Biographical information about the author: Chinua Achebe was born in Nigeria in 1930. He had an early career as a radio host, and later became the Senior Research Fellow at the University of Nigeria. After moving to America, he became an English professor at the University of Massachusetts, Amherst. Achebe has won numerous awards for his poetry and fiction, including the Man Booker prize and Commonwealth Poetry Price. He currently teaches at Bard College. Author: Chinua AchebeRead MoreChinua Achebe s Things Fall Apart Essay1347 Words   |  6 PagesCulture is an Important Element of Society Chinua Achebe is the author of when Things Fall Apart while Joseph Conrad authored Heart of Darkness. Conrad and Achebe set their individual titles in Africa; Achebe is an African writer whereas Conrad is Polish-British. The authors draw strength from their backgrounds to validity the authenticity of their fictional novels. Conrad writes from his experiences in the British and French navies while Achebe uses his African heritage. The theme of culture isRead MoreChinua Achebe s Things Fall Apart1248 Words   |  5 PagesChris Lowndes Ms. Cook A.P.L.C. 21 October 2015 We Are Family: Hardships in One s Family in Things Fall Apart Specific attributes correlate with each other to help create or not create the ideal strong family. However, through those attributes arise conflicts and major disputes. This issue of trying to achieve and create a strong family is of immense importance in one’s life, especially in Chinua Achebe’s, Things Fall Apart, a milestone in African literature. For instance, the father leaves his legacyRead MoreChinua Achebe s Things Fall Apart Essay1682 Words   |  7 Pagescertain degree of the priest class, libation, holidays, creation stories, divine systems of punishments and rewards. In the novel, Things Fall Apart, written by Chinua Achebe, is a story of tragic fall of a protagonist and the Igbo culture. Achebe demonstrates different examples and situations of where an African culture, in the instances of tribal religions, did certain things because of their tradition is and the way they developed into. African cultures pondered life mysteries and articulated theirRead Mo reChinua Achebe s Things Fall Apart1314 Words   |  6 PagesChinua Achebe masterpiece â€Å"Things Fall Apart† (1959) is the classic story of Okonkwo, a young man who strives to be revered by his village and family but because of his own internal character flaws meets his own demise. In the Igbo culture, family traditions are an important narrative throughout the novel. Okonkwo, the protagonist character of this story, begins with many attributes of what would be concluded as a hero with his cultural society. He is hard working, a material provider, feared and

The Collapse Of The Communist Soviet Union Ultimately Led

The collapse of the communist Soviet Union ultimately led to the end of the cold war. The dissolution of the USSR in 1991 left the United States as the sole superpower. Thus highlighting the inferiority of communism and the superiority of western capitalism. The collapse of communism in Eastern Europe, however, was a result of both domestic and international factors including policies established by both the US and the Soviet leaders, most importantly Gorbachev’s ‘New Thinking’ reforms combined with the hard-line approach of Ronald Reagan. It has also been argued that the collapse of communism in eastern Europe was inevitable due to its moral bankruptcy, as well as the growing economic pressures which ultimately forced the Soviet Union to†¦show more content†¦Which quickly led to the dissolution of the Soviet bloc. But more importantly, these reforms contributed to the spread of nationalist oppositional groups which further weakened the Soviet Union. As a result, Gorbachev’s reforms undermined both communism and the Soviet Bloc leading to its rapid demise, contrary to his intentions. Consequently, hard-liners within the communist party attempted to stage a coup against Gorbachev in order to reassert their control over Eastern Europe. This coup, failed resulting in the Baltic states’ demands for independence. By December 1991, all 15 republics had declared their independence and subsequently, the Soviet Union seized to exist. It could be argued that the collapse of the Eastern bloc was inevitable due to the moral bankruptcy of communism. The communist ideology stresses the equality and necessity of protecting the working class. Yet, the corruption of the communist party was increasingly apparent. Thus, it could be argued that the inherent failures of the communist system itself contributed to collapse of communism in Eastern Europe. Moreover, this moral bankruptcy resulted in an alienated population. The lack of competition in industry and lack of incentives resulted in low productivity which contributed to the worsening of the Soviets’ economic system. Additionally, due to the quotas enforced by the government, it was not uncommon for managers to lie about the quantity of their production. The fact that there was littleShow MoreRelatedThe Beginning of the End for the Cold War1228 Words   |  5 Pageseconomy and diminishing legitimacy of the Soviet system at domestic level did play a crucial role , however, many realist believe that it was the US especially President Regan’s policies (Regan Doctrine) which concluded the Cold War contest with victory for the west. Kegley believes that by engaging Moscow in an arm race, the Soviet Union was dragged into a competition which exhausted their already fragile economy leading them initially into retrenchment and ultimately out of the contest. (13) Peterson notesRead MoreThe Perestroika Reform And Glasnost Policy Programs1716 Words   |  7 PagesUnder Mikhail Gorbachev the Soviet Union underwent massive social, political and economic reform that drifted away from communist ideology and this ultimately lead to the collapse of the Soviet Union and failure of communism in Eastern Europe. This essay will focus on how the Perestroika reform and Glasnost policy programs as well as other external and internal pressures contributed to the failure of communism under Gorbachev. The aim of the Perestroika and Glasnost reforms was to re structure andRead MoreShould the US Have Been in Vietnam?645 Words   |  3 Pagesand its Free World allies were attempting to confine the Communist Bloc, which by this time included both the Soviet Union and China, and keep it from expanding into surrounding nations. The U.S. felt that if the Communists were not allowed to expand, they would eventually collapse under the weight of their centralized economy. So in order to accomplish the policy of containment, the U.S. need to ally itself with nations bordering Communist ones. However, one of the most important aspects of politicalRead MoreThe Collapse Of The Soviet Union949 Words   |  4 PagesThe collapse of the Soviet Union can ultimately be attributed to three broad, complex, and interconnected issues: The economy, Leadership, and Geography. All three of theses factors are interconnected and each contain several reasons why they contributed to the ultimate collapse of the Soviet Union. The first and most simple reason the Soviet Union failed can be attributed to their geographical challenges. The Soviet Union suffered two problems in regard to geographic challenges. Firstly the countryRead MoreThe Soviet Union As A Great Nation884 Words   |  4 Pagesevent in the history of the Soviet Union. The result of the war was the epitome of Stalin’s vision of success for the Soviet Union. The War initially had a significantly positive impact on the Soviet Union in the short term, however the results and effects of the War were a factor that ultimately led to the collapse of the Soviet Union as a whole. The short-term impact World War 2 had for the Soviet Union was positive for the growth and evolution of the Soviet Union. The War both enhanced nationalismRead MorePuse, Mark Diego C. Pol Eco Current World Issues T-Th1591 Words   |  7 Pagesideologies and principles as a governing body, and what caused its downfall and demise as a state. Once established, we can hypothesize the legacy left by the USSR be it good or bad. A. A history on the USSR on how it came to be. The History of the Soviet Union begins with the end of the Tsardom of Russia, for hundreds of years Russia was ruled by a series of Monarchs known as Tsar who wielded absolute authority over the country. But, during the 20th century the country suffered demoralizing defeats namelyRead MoreSoviet Union Experienced A Sudden And Unexpected Collapse1582 Words   |  7 PagesIn December of 1991, the Soviet Union experienced a sudden and unexpected collapse. What is even more shocking about all of this is the fact that this collapse took place in just a matter of days. A Union that was once a superpower of a state was reduced to nothing in no time at all. There are a number of explanations for this sudden collapse, and each tells us a little bit more about the nature of political power, governance, and the factors that lead to perceptions of legitimacy within a governmentRead MoreThe Fall of the Berlin Wall and the Disintegration of the Soviet Union964 Words   |  4 Pagespower. The So viet Union was the first country to test these governmental strategies and it did not take long for the regime to collapse. The inevitable collapse of communism led to the fall of the Berlin Wall; this started the domino effect of freedom that ultimately led to the collapse of the Soviet Union. On Sunday, August 13th, in 1962 the Eastern German government began construction of the Berlin Wall (â€Å"Berlin Wall†). The Berlin Wall was built to divide the post World War II communist ran EastRead MoreWhat Was The Fall Of The Soviet Union1089 Words   |  5 PagesFall of Soviet Union In December of 1991, the Soviet Union separated into fifteen distinctive countries. Its collapse was enthusiastically greeted by the west as a triumph for freedom. This is a victory of democracy over totalitarianism. The US celebrated as its dreadful enemy defeated, thereafter ending the Cold War, which had fought between two superpowers, America and Soviet Union, since the end of World War II. Cory Booker says, â€Å"If you look at great human civilizations, from the Roman EmpireRead MoreThe Cold War And The Soviet Union1122 Words   |  5 Pageshostility between the U.S and the Soviet bloc, the most powerful nations in the world. The two countries fought together as allies in World War II but toward the end of the War the two nations competing ideologies and visions of the post War prevented them from working together. The Cold War was by far the biggest threat to human existence the world has ever seen, although their was never any declaration of War between the two competing n ations, the Soviet Union and the United States both had weapons

Committee on reorganization Free Essays

Leone P. Aboard, DVD, which basically aims for appropriate alignment of descriptive titles of seventeen (17) positions to be reconciled to actual nature of work rendered by the respective incumbents thereto under the Office headed by the latter, entails no change In salary grade levels and/or step Increments. The Local Government Code of 1991 (Republic Act No. We will write a custom essay sample on Committee on reorganization or any similar topic only for you Order Now 160) gives the lawful authority to the Sanguinary Penalizing the determination of positions paid wholly or mainly from the provincial funds (Section 447), to which the subject Letter- Request pertains. However, Section 325(f) of the same law provides a limitation for the exercise of such authority by the SP, to wit: â€Å"(f) No changes in designation or nomenclature of positions resulting in a promotion or demotion in rank or increase or decrease In compensation shall be allowed except when the position is actually vacant, and the filling of such positions shall be strictly made In accordance with civil arrive law, rules and regulations. The subject Request of the Honorable Governor complies with the Limitation abovementioned. In fact, it does not consist of promotion or demotion or of increase requesting Office had identified only twelve (12) positions to be re-titled. Because presently held by incumbents, such positions to be re-titled are requested in consonance with the certification issued by the Human Resource Management Office (HARM) of the Province. Thus, the positions of one Livestock Inspector V (Item No. 7) and four Livestock Inspector VI (Item No’s. And 6), as originally listed by the questing Provincial Veterinarian, had been excluded due to the finding made by the Office of the Governor of the absence of approved Qualification Standards to be met by the incumbent appointees thereto set forth by the Civil Service Commission, and as another requisite to be met so pointed out in the certification issued by the HARM. How to cite Committee on reorganization, Papers

Consumer Satisfaction with Psychiatric Services

Question: Discuss about the Consumer Satisfaction with Psychiatric Services. Answer: Introduction: The problem statement which can be identified in case of this research proposal refers to the deterioration of revenues of Hilton Hotel UK due to the reduction in quality of services. The issue impinges major impact on the customer satisfaction levels which can be detrimental to the future growth and sustainability of the enterprise (Bansal Taylor, 2015). The hotel has faced considerable difficulties in sustaining its service consistency which account for limitations in the return visits of customers. The contemporary business environment is characterized by the prominent demand for estimating the needs of customers in unison with their satisfaction levels. Despite the years of operations in the hospitality industry and a formidable brand reputation, the Hilton Hotel UK is accountable for decreasing revenues in event of decline in customer satisfaction levels (Hilton, 2017). The resolution of the issue is vested in the prospects which could be derived from the distinct traits of customers that can influence their perception of services provided by the hotel (Coussement, Benoit Antioco, 2015). Hence the research must assume the priority of estimating the levels of customer satisfaction in the context of the services facilitated by Hilton Hotel UK. The nature of the hospitality industry is service based and hence it cannot undermine the significance of customer satisfaction. The profound information needs which are observed for the research proposal include the quantitative and qualitative statistics pertaining to the performance of Hilton Hotel and customer influx, secondary data obtained from online sources and journals pertaining to research in the domain of customer satisfaction in service based industries. The essential requirements of information also refer to the comprehensive illustration of the responses from customers of Hilton Hotel UK to the distinct questions referring to the different factors considered by customers for determining the efficiency of the services provided by the hotel (Dai et al., 2015). Specific description of the factors influencing the decisions of customers and their loyalty can be identified in terms of gender, age, value of services, purchase experience, usage experience, and frequency of service usage, product satisfaction and comparison of services with those of peers. Research design: The research design followed the descriptive approach in contrast to the casual approach considering the complicacy of the problem identified for the research activity. The outcomes of the research have to be conclusive and therefore descriptive approach implements quantitative data analysis to project the statistical inferences drawn from the target audience. Outcomes of a descriptive research approach can be beneficial if the research objectives are illustrated precisely prior to the design of survey questions (Frankenberger et al., 2015). The research objectives which can be identified in this case refer to the catering of customer requirements and accomplish higher customer satisfaction, develop higher revenues and apprehending the expectations and actual perception of customers in the context of the service quality offered by Hilton Hotel UK. Descriptive research is executed through surveys and observations with the prominent goals of describing the type of the concerned subject which results in the acquisition of comprehensive information (Gao Mattila, 2014). Data is collected in the context of individual, situation or group descriptions through instruments such as interviews, observation studies, and questionnaires. The information can also be utilized for perceiving the practical implications of models and theories in specific scenarios. Descriptive statistics are favorable for analysis of a single variable at a particular time, thereby indicating univariate analysis. The application of advanced data analysis techniques such as segmentation, correlations and benchmarking could also be realized through apprehending the information at face value alongside estimating the changing trends over time (James, Babin Borges, 2015). However, descriptive research is also associated with prominent setbacks such as lack of opportunities to explore the research problem and consideration of variables in a natural setting result in ambiguities related to the definition of cause. Furthermore, the research design has to evaluate the scales of measurement which should be used for grading and arrangement of the responses (Johnson Grier, 2013). Quantitative measurement scales which are used generally in research activities refer to a nominal scale, ordinal scale and interval scale. The nominal scale is used for documentation of variables which refer to distinct categories such as male/female or country A/country B. Nominal scales are used due to the qualitative categories of a variable which cannot be listed or expressed in terms of magnitude and degree in a comprehensible format (Levenson, Prescott Jumper, 2014). An ordinal scale is preferred for the variables which can be classified into distinct categories with appropriate meaning in terms of degree and magnitude. Ordinal scales of measurement rely on the ranking of variables and can be considered as prolific inclusions in the research proposal for identifying the significance of individual factors perceived as major contributors to the satisfaction of customer needs and ensuring alignment with the expectations of customers (Kim, Magnusen Kim, 2014). The use of Likert scale in the research can be considered as an appropriate implementation of interval measurement scales to identify the responses of research participants in the questionnaire survey. The Likert scale can be aptly defined as a response scale used in questionnaire surveys for accessing the responses of the participant or the degree of agreement in the context of a particular statement or set of statements (Pousette et al., 2014). The Likert scale can be considered as an apt example of the interval/ratio scale which assigns numerical values to quantitative categories of a variable. Some critical references also indicate that Likert scale is ordinal in nature as it allows the measurement of variables on a scale of 1 to 5. These measurement scales have been used in the design of the questionnaire comprising of 20 questions related to the research problem (Kwong Candinegara, 2014). The research activity utilizes the above-mentioned scales of measurement for quantification of the data obtained from the questionnaire. Sampling design and rationale: The sampling design is considered as a mandatory inclusion in the research activity since it reflects on the population which would be included as the participants in the research activity. Sampling is executed on a specific population indicating the total number of individuals related to the inferences made for the research study (Klingaman et al., 2015). A sample is considered as the representation of the population referred to in the inferences of the sampling study. The validation of the selected sampling method can be ensured through the explanation of a rationale associated with the same. Sampling has been associated with cognizable outcomes in a research activity such as time effectiveness, control on unlimited data, cost reduction, assistance in the acquisition of intensive and comprehensive data, the impetus for the research activity and the implications of accuracy derived from individual studies (Prakash, 2015). However, it is essential to understand the distinct forms of sampling designs which are used commonly in research activities (Susanty Kenny, 2015). The two profound categories in the sampling design refer to non-probability and probability sampling. Probability sampling refers to the condition of precise estimation of the probability of including each person in the sampling whereas non-probability sampling does not necessarily emphasize the inclusion of particular members of the population in the research sample (Kemny et al., 2015). Since all the customers of Hilton Hotel UK cannot be included in the sample, the non-probability sampling method is applied in the case of this research proposal. The distinct classifications of non-probability sampling such as convenience sampling, quota sampling, snowball sampling and purposive sampling indicate the flexibility for the researcher to opt for reasonable sampling designs on the basis of their requirements (Sohn, Barrett Talbert, 2014). Snowball sampling can be evaluated as the most prolific option in case of this research activity and the rationale for supporting the selection is based on the characteristic nature of acquiring participants in the sample on the basis of their compliance with research criteria. Therefore the researcher can implement snowball sampling to find participants satisfying the criteria of being customers of Hilton Hotel UK (Li et al., 2015). Furthermore, the use of snowball sampling in the research allows access to other customers of the hotel through the identified participants contacts, especially on social media and in online communities. The data collection method utilized for the research is a questionnaire survey which can be distributed through a paper-based medium or online based medium. Paper based data collection is executed in surveys through mail or cold calling and online based mediums refer to the use of web-based platforms for surveys. The primary concerns while collecting the data for a research activity through questionnaires can be verified in the context of the attention required for the validity of content and construct, credible scoring approach, controlled behavior of the researcher, concrete behaviors which can be apprehended flexibly by the nave subjects. In this case, the selection of the paper-based distribution of the questionnaire has been followed with the implementation of mail as a medium of communication between researcher and participants. The advantages of the paper based medium of communicating the questionnaire to research participants include the capabilities to counter the higher number of questions in the survey. Online based surveys would not be suitable for acquiring responses for a larger number of questions as highlighted above. Mail also enables the acquisition of higher return rate of responses especially in the context of the existing research activity. However, the paper-based data collection method of mailing can be characterized with disadvantages such as the inability to acquire real-time responses, the ambiguity of return rates and credibility of responses. The use of mail does not enable the researcher to engage in a real-time interaction with respondents which limits the competencies of the researcher to apprehend underlying concerns of respondents related to the research problem. The returns rates in case of mailing cannot be estimated precisely since the response of the participants, as well as the time at which they choose to respond to the questionnaire, are uncertain. Participants may choose to delay the questionnaire reply which in turn reflects on delays in the completion of research activity. Furthermore, it has been observed that many participants do not respond to the questionnaire at all which can be a detrimental aspect for the research outcomes. It is imperative to note that the minimum requirement for the survey responses to be adequate is the 50% return rate on the mails delivered to the participants. Thereafter, a prominent setback is observed in the paper-based data collection method in the form of the credibility of responses. The authenticity of the responses and assurance for completion of the questionnaire survey by the participants themselves cannot be ascertained precisely which creates a substantial pitfall for the selected data collection method. Recommended data analysis strategy: The data analysis strategy followed for the research activity is a univariate analysis which is considered on the basis of a robust rationale. The rationale can be derived from the capability of the data analysis strategy to cater the analysis of research information with respect to single variable individually. The different questions illustrated in the survey are profoundly reflective of the aspects associated with customer satisfaction at the Hilton Hotel UK and hence assessment of individual variables can contribute to the flexibility of research outcomes in catering the research issue effectively. Univariate analysis of data involves the distinct steps of data input, data summary, and observation of data patterns. The descriptive approach followed in the research accounts for superior performance of univariate analysis in determining research outcomes through bar charts, frequency distribution tables, pie charts, and histograms. Univariate analysis also provides a viable opportunity to acquire a detailed impression of the descriptive statistics related to the research issue such as standard deviation, central tendencies including mean, median and mode alongside dispersion. The proposed techniques which can be implemented in case of this researchs data analysis include the frequency distribution tables and histograms representing the individual responses. The use of Likert scale for interpretation of participant responses allows convenient presentation of collected data in the form of quantitative metrics. Conclusion: The research proposal highlighted the problem statement pertaining to deceasing revenues of Hilton Hotel UK due to inferior customer satisfaction levels. The report also presented an illustration of the research design, sampling methods, and data analysis strategies. The data collection instrument i.e. questionnaire survey has also been presented in the proposal. Critical analysis of the selected research design, sampling methods and data analysis strategies depicted in the report also help in prediction of underlying pitfalls which could deter the credibility of research outcomes. References Bansal, H. S., Taylor, S. (2015). Investigating the relationship between service quality, satisfaction and switching intentions. InProceedings of the 1997 Academy of Marketing Science (AMS) Annual Conference(pp. 304-313). Springer International Publishing. Coussement, K., Benoit, D. F., Antioco, M. (2015). A Bayesian approach for incorporating expert opinions into decision support systems: A case study of online consumer-satisfaction detection.Decision Support Systems,79, 24-32. Dai, H., Luo, X. R., Liao, Q., Cao, M. (2015). Explaining consumer satisfaction of services: The role of innovativeness and emotion in an electronic mediated environment.Decision Support Systems,70, 97-106. Frankenberger-Graham, K. D., Smith, M. C., Kahle, L. R., Batra, R. (2015). Exploring the Relations Between Consumer Perceptions of Marketing, Materialism and Life Satisfaction. InProceedings of the 1993 Academy of Marketing Science (AMS) Annual Conference(pp. 15-19). Springer International Publishing. Gao, Y. L., Mattila, A. S. (2014). Improving consumer satisfaction in green hotels: The roles of perceived warmth, perceived competence, and CSR motive.International Journal of Hospitality Management,42, 20-31. James, K., Babin, B. J., Borges, A. (2015). Retailer Success: Value and Satisfaction. InIdeas in Marketing: Finding the New and Polishing the Old(pp. 436-438). Springer International Publishing. Johnson, G. D., Grier, S. A. (2013). Understanding the influence of cross-cultural Consumer-to-Consumer Interaction on consumer service satisfaction.Journal of Business Research,66(3), 306-313. Levenson, J. S., Prescott, D. S., Jumper, S. (2014). A consumer satisfaction survey of civilly committed sex offenders in Illinois.International journal of offender therapy and comparative criminology,58(4), 474-495. Kim, J. W., Magnusen, M., Kim, Y. K. (2014). A critical review of theoretical and methodological issues in consumer satisfaction research and recommendations for future sport marketing scholarship.Journal of Sport Management,28(3), 338-355. Kwong, M. Z., Candinegara, I. (2014). Relationship between Brand Experience, Brand Personality, Consumer Satisfaction, and Consumer Loyalty of DSSMF Brand.iBuss Management,2(2). Klingaman, E. A., Medoff, D. R., Park, S. G., Brown, C. H., Fang, L., Dixon, L. B., ... Kreyenbuhl, J. A. (2015). Consumer satisfaction with psychiatric services: The role of shared decision making and the therapeutic relationship.Psychiatric rehabilitation journal,38(3), 242. Kemny, I., Simon, J., Nagy, ., Sz?cs, K. (2015). Consumer satisfaction and word-of-mouth in Electronic Commerce: a possible segmentation method. Li, J., Konus, U., Macdonald, E. K., Wilson, H. N., Langerak, F. (2015). How do multi-touchpoint experience affect consumer satisfaction and behavior: a real-time experience tracking approach. Oliver, R. L. (2014).Satisfaction: A behavioral perspective on the consumer. Routledge. Prakash, V. (2015). Personal Values, Self-Concept, Internal Vs. External Locus of Control, Consumer Discontent with Marketing System, and Satisfaction at the Micro-Level. InProceedings of the 1983 Academy of Marketing Science (AMS) Annual Conference(pp. 610-611). Springer International Publishing. Pousette, S., Lfgren, M., Nilsson, B., Gustafsson, A. (2014). An extended method to measure overall consumer satisfaction with packaging.Packaging Technology and Science,27(9), 727-738. Susanty, A., Kenny, E. (2015). The Relationship between Brand Equity, Customer Satisfaction, and Brand Loyalty on Coffee Shop: Study of Excelso and Starbucks.ASEAN Marketing Journal,7(1). Sohn, M., Barrett, H., Talbert, J. (2014). Predictors of consumer satisfaction in community mental health center services.Community mental health journal,50(8), 922-925. Www3.hilton.com. (2017).Hotel Locations in United Kingdom - Hilton. [online] Available at: https://www3.hilton.com/en/hotel-locations/gb/index.html [Accessed 19 Jan. 2017].